Refund policy

At DiveSight™ we stand behind the quality of our products and want you to feel confident in your purchase. Please review our policy below for refunds and returns.

30-Day Defective or Damaged Item Guarantee

If your product arrives defective or damaged, you are eligible for a refund or replacement within 30 days of delivery.

To qualify:

  • The issue must be reported within 30 days of receiving your order

  • Photo or video evidence may be required for verification

Once approved, we will offer a replacement or refund to your original payment method.

 

7-Day Personal Return Window

If you wish to return your item for personal reasons (e.g., changed mind, no longer needed), you must request a return within 7 days of delivery.

Due to sanitary and hygiene reasons, returned products must be:

  • New and unused

  • In original packaging

  • Free from wear, or damage

  • Photo or video evidence may be required for verification

Items that do not meet these conditions are not eligible for a refund.

Return Request Response Window

Once a return request has been initiated, customers must provide any requested information, documentation, photos, videos, or other materials within 3 business days of our request.

Failure to provide the requested information within this timeframe may result in the return request being closed, especially if the delay causes the request to exceed the applicable return eligibility period (including the 7-day personal return window), the return and refund request may become ineligible and cannot be processed.

We recommend responding promptly to ensure your request can be reviewed and handled within the applicable return period.

Active Return Requests

If a return request is submitted within the applicable 7 day return window, the request will remain eligible even if the review or return process extends beyond that window, provided the customer remains responsive and continues to cooperate with the return process.

As long as requested information is provided within the required timeframes and communication remains active, the original return request date will be used to determine eligibility.

 

Non-Returnable Items

For health and safety reasons, we cannot accept returns on items that have been used, worn, or exposed to water unless they are defective.

Items that were delivered successfully but were stolen post delivery.

How to Start a Return

To request a return or report an issue, please contact our support team at:

divesightofficial@gmail.com

Include:

  • Your order number

  • A description of the issue

  • Photos/videos if applicable

Our team will respond within 1–2 business days with next steps.

Refund Processing

Once your return is approved and received (if applicable), refunds are processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

 

Shipping Costs

  • Customers are responsible for return shipping costs for personal returns.

  • If the item is defective or damaged, we will cover replacement shipping.